How do you post 8-12 per cent revenue gains every year for eight years and remain anonymous?
You do it on purpose.
Royal Oak-based International Bancard Corporation (IBC) had a different plan when it came to building a credit card processing business. Instead of luring clients in with promotional rates or free machines they decided to slowly build up an impeccable customer service team that directly responds to the client.
Yeah, everyone says they offer great customer service but how many refuse to offshore their call center? How many refuse to have an automatic phone tree?
Here's a novelty, IBC actually picks up the phone and answers when you call. How revolutionary!
Now that the company has its process and business plan down, it's finally stepping out from shadows and aggressively seeking to expand. Company execs expect to add 100 new employees in offices throughout North America over the next 2 years.
With a focus on e-commerce and a willingness to tackle any size business --from pizza parlors to Fortune 500 companies-- this Michigan company is poised for some very big success.